Terms and Conditions
Last updated: 19 September 2026
These Terms & Conditions apply to bookings made with Layback (Private) Limited, Sri Lanka, referred to below as “Layback”, “we”, “us” or “our”.
By submitting a booking request and completing the required payment, you agree to these Terms & Conditions and our Cancellation & Refund Policy.
1. Booking
A booking request can be submitted through our website.
After receiving your request, we will normally send you a booking confirmation and payment instructions by email.
Submitting a booking request alone does not secure your accommodation. Your booking is secured once the required payment has been received within the payment deadline stated in your email.
All package prices are quoted in Euro (EUR, €), unless stated otherwise.
2. Deposit and payment
For bookings made more than 28 days before arrival, a 25% deposit is required to secure the booking unless otherwise agreed.
The deposit must normally be paid within 48 hours of receiving your payment request.
The remaining balance will normally be requested four weeks before arrival and is due within 7 days of the balance payment request.
If payment is not received by the applicable deadline, we may cancel the booking and release the accommodation.
3. Bookings made within 28 days of arrival
Bookings made within 28 days of arrival require full payment rather than a 25% deposit.
The following payment deadlines apply:
Within 28 days of arrival: payment within 48 hours
Within 7 days of arrival: payment within 24 hours
Within 5 days of arrival: payment within 12 hours
Within 24 hours of arrival: payment within 6 hours
The specific deadline stated in your payment request applies to your booking.
If payment is not received by that deadline, the booking may be cancelled and the accommodation released.
4. Remaining balance
If you initially paid a 25% deposit, we will request the remaining balance before your stay.
The balance is normally requested four weeks before arrival and is due within 7 days of the request.
If the balance remains unpaid, we may send payment reminders followed by a final payment reminder.
After the final reminder, payment is required within 48 hours.
If the final payment deadline passes without payment, your booking may be cancelled, your accommodation may be released, and your original deposit will be forfeited and remain non-refundable.
5. Rebooking after cancellation for non-payment
If your booking is cancelled because payment was not received by the deadline, you will normally need to wait 3 weeks before booking again.
If your original arrival date is within 21 days, you may book again without waiting for the full 3 weeks.
The waiting period begins only once the original booking has actually been cancelled for non-payment.
Submitting another booking request during the waiting period does not reserve accommodation or create a new payment deadline.
This policy is intended to prevent accommodation from being repeatedly held without payment and to give other guests a fair opportunity to book.
6. Payment methods and currencies
Depending on availability, Layback may offer the following payment methods:
Credit or debit card - payment in Euro (EUR)
Europe - EUR bank transfer (SEPA)
United Kingdom - GBP bank transfer
United States - USD bank transfer (ACH)
Canada - CAD bank transfer or Interac e-Transfer
Australia - AUD bank transfer
New Zealand - NZD bank transfer
Wise
Revolut
Bitcoin (BTC)
USDC on Ethereum (ERC-20)
EURC on Ethereum (ERC-20)
Other payment methods specifically offered by Layback
All package prices are based in Euro (EUR). Where Layback provides a payment option in another currency, the amount payable will be stated in the payment request and calculated using the applicable exchange rate at the time the payment request is created.
A 4% card payment fee applies to payments made by credit or debit card. This fee is charged in addition to the underlying amount being paid and is non-refundable, including where the underlying booking or payment qualifies for a full or partial refund.
For cryptocurrency payments, you must send the exact cryptocurrency, amount and network specified in the payment instructions. Sending funds using a different cryptocurrency, blockchain network or wallet address may result in permanent loss of funds. Layback cannot be responsible for funds sent using payment details that differ from those provided in the payment request.
For bank transfers, Wise, Revolut and cryptocurrency payments, you are responsible for checking the payment details carefully before sending funds. If you are uncertain about any payment instruction, please contact Layback before making the payment.
The payment methods available for a particular booking may vary. Only payment methods specifically offered in your Layback payment request should be used.
7. Prices
If the advertised price changes after your booking has been secured, the price agreed for your confirmed booking will remain applicable unless the booking is subsequently changed in a way that results in a different price.
8. Booking modifications
Booking date changes are subject to availability.
We allow one free date change when requested at least 28 days before arrival.
Additional date changes, or changes requested closer to arrival, are subject to the following conditions and charges.
Dormitory bookings
For additional date changes requested at least 28 days before arrival:
EUR 50 per person
For date changes requested 27 to 21 days before arrival:
EUR 100 per person
For date changes requested 20 to 15 days before arrival:
EUR 150 per person
For date changes requested 14 to 8 days before arrival:
EUR 200 per person
Date changes are not available within 7 days of arrival or for no-shows.
Private room bookings
For additional date changes requested at least 28 days before arrival:
EUR 100 per room
For date changes requested 27 to 21 days before arrival:
EUR 200 per room
For date changes requested 20 to 15 days before arrival:
EUR 400 per room
Date changes are not available within 14 days of arrival or for no-shows.
Any approved date change is subject to accommodation availability.
If the package, accommodation, number of guests or other elements of the booking change, any resulting price difference may also apply.
9. Cancellations and refunds
Cancellations and refunds are governed by our separate Cancellation & Refund Policy, which forms part of these Terms & Conditions.
In particular:
Eligible bookings cancelled within 48 hours of booking may qualify for a refund. This 48-hour cancellation period does not apply to bookings made within 21 days of arrival.
After the applicable 48-hour cancellation period, the 25% booking deposit is non-refundable.
If the package has been paid in full and the booking is cancelled more than 21 days before arrival, 75% of the underlying package amount is refundable.
Package payments are non-refundable for cancellations made within 21 days of arrival and for no-shows.
A 4% card payment fee applies to credit and debit card payments and is non-refundable, including where the underlying payment qualifies for a full or partial refund.
Airport transfers and paid add-ons are subject to the refund rules set out in the Cancellation & Refund Policy.
Please read the full Cancellation & Refund Policy before making payment.
10. Missed activities, late arrival and early departure
Layback operates weekly surf camp retreats from Sunday to Sunday.
Activities included in your package are scheduled as part of the weekly programme.
No discount, credit or refund is provided for activities you choose to miss or are unable to attend.
We are also unable to provide a partial refund because you arrive late, leave early or choose not to participate in part of your package.
Missed scheduled activities cannot necessarily be moved or replaced because our coaching and activity schedule is organized around the weekly group programme.
11. No-shows
If you do not arrive for your booking and have not cancelled in accordance with our Cancellation & Refund Policy, the booking is treated as a no-show.
No refund is provided for a no-show.
12. Travel and cancellation insurance
Travelers should have full travel insurance and cancellation insurance covering their trip and stay.
Layback accepts no responsibility for loss, theft or damage to persons or property during a traveler's stay.
We will not issue refunds where a guest is unable to travel, arrives late, or is unable to complete their stay due to circumstances that Layback has no part in, including delays, visa refusal, entry refusal, flight cancellations, war, acts of God, injuries, COVID-19, or the death of second or third-degree family members, relatives or friends.
Our normal Cancellation & Refund Policy continues to apply in these circumstances.
In some cases, Layback may offer the option to reschedule under certain conditions. Any such arrangement is at Layback's discretion and does not create an entitlement to the same exception for another booking.
Where appropriate, we may provide booking and payment documentation to assist you with a legitimate travel insurance claim.
We expect all guests to have appropriate travel and cancellation insurance in place to protect themselves against circumstances that are outside Layback's control.
13. Personal belongings
Guests are responsible for their own personal belongings during their stay.
Layback cannot accept responsibility for loss, theft or damage to personal property except where responsibility cannot lawfully be excluded.
Guests should ensure that valuable belongings are appropriately secured and covered by their travel insurance where necessary.
14. Guest conduct and property
Guests are expected to respect Layback property, other guests, staff and the local community.
Smoking inside guest rooms is prohibited.
Smoking inside a guest room may result in an immediate charge of EUR 1,000 to cover cleaning, damage and related costs.
Guests may also be responsible for damage they deliberately or negligently cause to Layback property.
15. Surfing and other activities
Surfing, swimming, surfskating, yoga and other physical activities involve inherent risks.
Guests are responsible for providing accurate information relevant to their participation and for following reasonable safety instructions provided by Layback staff and instructors.
Guests should have appropriate travel insurance that covers the activities they intend to participate in.
Nothing in these Terms excludes any responsibility that cannot lawfully be excluded.
16. Photos and videos
Photography and video may take place during Layback activities and around the camp.
Where we wish to use identifiable images of guests for Layback's website, social media, advertising or other promotional purposes, guests may tell us that they do not wish to be included or may contact us regarding the use of a particular image.
Photography services and surf photo packages, where available, are subject to photographer availability, surf conditions, location and other operational circumstances.
A photographer may not attend every surf session.
Additional travel costs may apply for private photography at surf locations outside our normal operating area.
17. Changes caused by circumstances outside our control
Surfing and other activities are dependent on conditions, weather, safety and other circumstances that may be outside Layback's control.
Surf locations, lesson times, schedules and activities may therefore change during your stay.
Where reasonably necessary, Layback may change the time, location or format of an activity due to surf conditions, weather, safety considerations or other operational circumstances.
These changes do not entitle a guest to a refund where Layback is still able to provide the booked package or an appropriate alternative as part of the retreat.
18. Contact
If you have questions about your booking, payment, cancellation or these Terms & Conditions, please contact Layback using the contact details provided on our website.